Thank you for taking the time to review Mr. Rooter Plumbing. We apologize you are not satisfied with the service you received and we will make sure that a manager reaches out to you within the next 1-2 business days to discuss the concerns you have. We sincerely hope that together we can figure out a better solution in the future, to achieve 100% customer satisfaction.
This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for. Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system. Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that. I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded. Its almost a month later and I still have not heard back. I recommend that you try other plumbers if your going to be doing a large project. This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
10/10/2017 Thank you for your feedback, without it we cannot continue to grow and improve. At Mr. Rooter… Thank you for your feedback, without it we cannot continue to grow and improve. At Mr. Rooter Plumbing we strive for 100% customer satisfaction. We would like to look into this a little bit more and if possible would like to get the service address location so we can rectify the situation. You can email us at [email protected] We look forward to hearing from you soon in regards to this matter. Read more
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Abacus’ residential and commercial plumbers are proficient at repairing all kinds of plumbing issues, including gas and electric water heaters, slab leaks, leaky pipes to hydro jetting clogged drains. Many plumbing problems are not DIY types of jobs, call Abacus so one of our licensed plumbers can fix your problem. Our plumbers are not only knowledgeable but their customer service skills will meet or exceed your expectations.
They were called in by American Home Shield, and they wouldn't come for 2 day. When they finally came out they refused to do the work because it was "too clogged, and there was water in the sink". They gave a 250 dollar quote saying AHS wouldn't cover this type of repair. We had AHS send a different plumber and the new plumber was able to get the sink unclogged (we also put baking soda/vinegar down the sink which seemed to help things)
This is an updated review. I am still giving 5 stars for the service I received, but I was not able to get a contractors license number from them (it's not on website or invoice) and do not find them when I search the License Board website. I had planned on having them bid two larger jobs I have coming up, but without knowing if they are licensed and insured, i would not be able to do that. I emailed them for that information a week ago and have not yet received a response. This does not, however, in any way change the initial service and good work I received from Jaime. If I get the information I need, I will update my review and will have them bid my jobs.
Just like getting a regular oil change for your car or truck, your home's pipes and water system also need regular maintenance and check-ups to ensure they're running right. This is why plumbers also offer upkeep services to test your entire plumbing system on a monthly or biannual basis to catch any issues with your pipes before they become an emergency.
Severe plumbing emergencies can cause a lot of collateral damage and result in high costs if not addressed immediately. For example, if your basement floods at 2:00 A.M., it’s vital that an emergency plumber visits right away to resolve the problem and prevent further water damage. Our technicians can arrive at your residence as soon as possible, bringing state-of-the-art equipment to address the situation, complete the job in a timely and efficient manner, and get your household plumbing systems back to normal quickly.