We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.
I called Mr. Rooter needed a same day service. They were able to come and help within the same morning! Shamim with Mr. Rooter was amazing to work with. He was very kind and courteous and did a great job getting a toilet wand attachment out of my master bathroom toilet. He provided me a discount at the end of the service and I was thrilled. Thanks so much Mr. Rooter!!
With experience and expertise, your local plumbers will be able to inspect your plumbing repairs and fixtures and identify where any problems may have originated. With the right tools on hand, they’ll be able to fix the problem, right there and then. If your water heater has triggered a full-blown flood, they’ll know exactly how and where to shut off the water supply. Should the flood be the result of a burst pipe, they’ll be able to change it before it can do any additional damage. Expert, cheap, and local plumbers know a lot about their craft that we do not, and the Handy platform gives you the opportunity to book them and benefit from their knowledge and ability.
Good Morning and I do apologize that you are not satisfied with your service.  We would love to have the opportunity to rectify this situation as well as discuss with you what has happened.  In order to do so we need a little more information so we can look into this service.  Please give us a call at 425-226-4731 or you can email at [email protected]  We would need the location of the service to do some further investigation.
I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!

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