I had Mr. Rooter come out in 2015 and replace a faucet on the exterior of my house.  Pierce County  requires outside faucets to have to have the anti-siphon faucet.  Scott the gentleman that did the repair not only grossly overcharged me for the service,  but used the wrong valve.  So the next year 2016 it started leaking again and I called and this time Wayne came out and you could see he was obviously frustrated over the poor workmanship from the previous repairperson.  He replaced it with the correct valve, only to have it start leaking as well.  Unfortunately May 2017, I ended up in the Harrison Medical Center with a ruptured gallbladder and additional medical issue, and forgot to call them with the news that second replacement valve was leaking.  So yesterday I called and spoke with a lady at the office, explained the situation, and she said they would come fix it with no problems, seeing as my medical situation.  SO, Ben shows up at 5:00 or a little before and informs me it is out of warranty and it would be almost $400 to replace the defective valve.  Two valves both around $400 each, and I kid you not it literally takes 10 minutes to do the job as everything is easy access.  Mr. Rooter you are not only no sympathetic to a persons situation, but you are running a total scam.  I understand the jobs are more than likely averaged out....but you should charge by the job, not the average.  As I know the gentleman is a professional, but does not deserve  to make $300 off me for a 10 minute job and I am estimating $50 or $60 for the valve at your cost.  So the repairperson knew I was mad, and frustrated so he call his boss Jonathan, and their "fair" offer was half price.  You as a company are ripping people off.  Especially the ones that live paycheck to paycheck and are disabled.  I cannot even fathom the elderly whom are a fixed income and something major  happens.  Now here is the kicker, we use you as out plumbing company for our apartments in Seattle....Well not anymore.  Folks I suggest you call around and shop around and do not use these folks.

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Most plumbers wont mess with the septic tank. We deal mostly with components inside the house. Did you have a vent pipe in the yard (often looks like a candy cane made of PVC) before the repair but not after? If all he did was replace the line it shouldn't cause a smell inside the house. All plumbing fixtures inside the house should have properly functioning traps. Those traps would create and maintain a water seal against the sewer gases. You should have at least one vent through the roof to equalize pressures within the drainage system. This prevents positive pressures within the system (caused by fixtures discharging into the lines, ie toilet flush) from pushing gas out through the traps, and negative pressures (the waste in line will pull air behind it like your finger over the end of a straw) from sucking water out of the traps.
Every family will be faced with plumbing problems from time to time, but that does not mean that they must deal with those problems on their own. In fact, it is best if plumbing problems are dealt with by a professional plumber who has the skill and experience to leave your systems safe and functioning. Without the help of a licensed plumber, a homeowner may be saddled with a plumbing issue that they simply cannot overcome on their own. At Petri Plumbing, we are an experienced Manhattan plumber ready to help you and your family with all of your plumbing issues, take a look at what your neighbors are saying in our customer reviews.
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.

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