Our preschool was in a bind with a clogged toilet and our typical plumber was busy so we took a chance with mr. rooter. They charged us 3 times what we typically pay, screwed the toilet bolts too tight and broke the flange but didn't notice at the time. For a month, we had a slow leak that finally became apparent and when we asked them to come back out, they admitted that the last technician broke the flange but "now this was a bigger problem that will need the floor torn up to fix, would you like a quote to fix it?" No thank you, I would not like an overpriced estimate to fix the mistake you previously made. Somehow, O'neil plumbing pulled through again without tearing the floor up to fix this mistake made by Mr. Rooter. Never again
We deeply apologize that your quote was not followed up on. We value you as a customer and want to be able to provide help with any information needed, and we are very disappointed that this did not happen to your satisfaction. We will have a manager reach out to you to discuss what happened and rectify the situation. We appreciate the honest feedback and will work to better our service in the future. Read more

Not all plumbing companies can guarantee up-front pricing, superior workmanship and parts, licensed and insured plumbing contractors, and courteous support from uniformed professionals. Whether you are in need of drain cleaning or would like to schedule a plumbing inspection for your home, Mr. Rooter's plumbing services can handle it all! Our skilled plumbers are knowledgeable and equipped with the latest tools needed to achieve optimal results. Give us a call at (855) 982-2028, or request a job estimate online.


You won't always need to call a plumber to help you fix a nasty clog if you treat your pipes right. Don't use your toilet or kitchen sink like a trash can by stuffing hard to flush material down the drain or pouring fats and oils down the pipe. Throw coffee grounds and eggshells in the garage instead of in your sink. Also, only use your toilet to flush human waste and toilet paper, because any other materials could clog your commode.
This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.
At Rocket Rooter Plumbing, LLC, we are proud to be the preeminent septic tank pumping company in Lake County. Our highly experienced and skilled professionals can care for your septic system at all stages of its service life. We can install, repair, pump, clean, and replace your septic tank for you. With our help, you can always rest assured knowing that your septic system is properly cared for.
Sometimes a faucet leak can be stopped by replacing the rubber washer at the end of a faucet stem or cartridge.  This is a more common repair on older fixtures when things were built to last and designed to be able to be maintained.  Other times the whole stem or cartridge needs replacement or the bibb seat deeper back into the fixture needs replacement.  That leads to matching up the right components and often times making a trip to the hardware store or plumbing supply house necessary due to the many varieties, makes and models of faucets.  My advice is to make sure your Plumber has faucet repair kit on their truck before having them come out to assess the issue.

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