I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for. Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system. Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that. I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded. Its almost a month later and I still have not heard back. I recommend that you try other plumbers if your going to be doing a large project. This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
We know that sewer jetting might not be the most glamorous household task, but in order to have clean pipes, we highly recommend sewer cleaning be done from time to time. We use a high pressure water jet at 4200 psi in a 360 degree rotation to completely remove all grease, sludge, dirt, debris, and even tree roots, from the walls of your sewer system. By doing this we can assure that your sewer lines are flowing properly.
Water was POURING out of my backyard faucet. Turning off the water to the house was the only way to stop it. I called several other plumbers, who were too busy. Ben was able to come within 30 minutes. It was a pleasure doing business with him from start to finish. He was very knowledgeabe, courteous and professional. He explained everything thoroughly and even diagnosed another problem I didn't realize I had. Getting that fixed will prevent a much bigger problem and bill in the future. He understands and cares about the big picture, not just one issue, and not just the money. He's prompt, professional, honest, caring, kind, knowedgeable and totally worth 5 stars.
Abacus’ residential and commercial plumbers are proficient at repairing all kinds of plumbing issues, including gas and electric water heaters, slab leaks, leaky pipes to hydro jetting clogged drains. Many plumbing problems are not DIY types of jobs, call Abacus so one of our licensed plumbers can fix your problem. Our plumbers are not only knowledgeable but their customer service skills will meet or exceed your expectations.
TLDR - My $75 American Home Warranty service turned into $200 of repairs when Gary ripped a leaky faucet from my wall and "discovered" that the pipe was misaligned. Like most other people here, I too had the misfortune of being forced to use Neighborhood Plumber due to my home warranty. My service man was Gary and he was very standoffish at first, thinking that I only had minor repairs - garbage disposal service, switching hot and cold faucets and a leaky tub faucet. For the record, he contacted America Home Shield while he was repairing my tub and said it took 30 minutes to reset the garbage disposal (2 minutes) and another 30 minutes to switch the hot and cold faucets (5 minutes) - I would never trust them to do my work again. Then Gary got real "chummy" when he saw an opportunity to make additional money. To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!! Since I already didn't trust Gary, I called AHS to confirm that these would not be covered. While I am doing this, Gary is sitting there cursing at the people who made my house and trying to make me feel like he was on my side. "You really don't want to have pipe tension" "This is the first time in my 15 years that I have seen this" "90% of the time it is a simple fix" Since I am in for at least another $125 and I now don't have a working tub / a gaping hole and burn mark in my bedroom, I tell him to do it right and just repipe. At this point, he retracts (maybe seeing that it would be a lot more work for only $50) and says that we should really just break the tile. I just want the guy out of my house, so I give him the green light on the $125 fix. This "$125 job" takes AT MOST 2 minutes of him tapping away with a screw driver. Then, he asks me to help him move the pipe over with my bare hands while he uses the blow torch on the other side. I end up burning my hands and he fixes it in another 10 minutes. So $125 for 12 minutes - awesome. The cherry on top, is that throughout this whole experience Gary has asked for and used a TON of my household supplies. From the two towels (one of which you can see in the first picture) he used as drop cloths, the windex he used to not burn the wood with his torch, my wire hanger he bent to measure the space and all of the paper towels, tissues and toilet paper he wiped his hands with. I mean ALL of my other contractors brought their own supplies, how unprepared and unprofessional are these people??!! Finally, again trying to be chummy, he says that my upstairs toilet rocks a little and he would hate to see it break and spill sewage. While he can't fix it right now, he HIGHLY recommends that we get a single plumber as our go-to guy so that they can know the history of the home. Sorry Gary, you aren't going to be that guy.
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
11/21/2017 We greatly apologized that we were not able to keep our scheduled appointments with you. We would… We greatly apologized that we were not able to keep our scheduled appointments with you. We would love the opportunity to be able to rectify the situation. We would like to thank you for taking the time to speak to the manager who reached out to you yesterday regarding the situation. Hopefully, we can work with you toward a positive solution going forward. We appreciate the honest feedback, without it we cannot continue to grow and improve as a company. Read more
You can count on our analysis of your home’s plumbing, air conditioning & electrical problems as well as our recommendations for installation, and maintenance. We provide state-of-the-art equipment, so all jobs are performed professionally and efficiently. To schedule an appointment with some of the best Houston area plumbers, electricians or air conditioning repair and installation experts, call 713-766-3605713-766-3605.
Mr. Mohammad Bagheri from Mr. Rooter stopped by to assist in replacing a bunch of old valves around the unit. He had a fantastic attitude and was courteous and worked fast alongside his partner. I greatly appreciated him breaking down the cost for each individual part to ensure I knew what I was paying for, and walking me through the areas of work to inspect their workmanship.
When you are faced with a plumbing emergency, time is of the essence. You don’t want to have to spend time searching for a plumber that is open nights, weekends, and holidays that won’t charge you exorbitant fees for immediate availability to address plumbing emergencies. Roto-Rooter plumbers offer a variety of services around the clock at an affordable price, so you can get the emergency plumbing services you need at a price that won’t break the budget.