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The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.
I call them October 16 because there was water around my house and inside it went through the slab, they said it was going to be 200 so gave them my credit card information, the guy came and shut off the water from where the meter is. Then he said he was coming back the next day to see where the leakage was. October 17 he came and checked the water pressure and said we had a leakage and it was going to be 5500 to replace 65 ft of water line, but we wanted just whatever was close to the house so he said it will be 3300 for 35 ft of water line. He asked for a credit card and I told him that I was going to give him one because the one you used the day before wasnt going to have enough credit but he said I could use the one I already had because the card wasnt going to get charge. That it was only a formality for him to be able to start working the next day. So the same day I checked my credit card statement and they had charge me with 1100.
“This is the place to go for plumbing problems. We had a water supply line break under the concrete path, and Victor fixed it for us. The work they do is the best by far. We’ve had them repair a few things around the house, and they always do a great job and do it right the first time. In our case, they had a boring machine that put a new pipeline underground and didn’t have to dig up the yard. That in itself was worth it. They are fair and took care of all the details like permits if needed, and if anything else was needed, they took care of it. I’d recommend them for any of your plumbing needs.”
This is an updated review. I am still giving 5 stars for the service I received, but I was not able to get a contractors license number from them (it's not on website or invoice) and do not find them when I search the License Board website. I had planned on having them bid two larger jobs I have coming up, but without knowing if they are licensed and insured, i would not be able to do that. I emailed them for that information a week ago and have not yet received a response. This does not, however, in any way change the initial service and good work I received from Jaime. If I get the information I need, I will update my review and will have them bid my jobs.
The cherry on top, is that throughout this whole experience Gary has asked for and used a TON of my household supplies. From the two towels (one of which you can see in the first picture) he used as drop cloths, the windex he used to not burn the wood with his torch, my wire hanger he bent to measure the space and all of the paper towels, tissues and toilet paper he wiped his hands with. I mean ALL of my other contractors brought their own supplies, how unprepared and unprofessional are these people??!!
My wife and I recently moved into our first home that we have bought. The sink in the kitchen had been slow to drain and got clogged after a month. I tried to get help from a local Renton plumber (he who shall not be named) and he was garbage. Mr. Rooter easily unclogged my kitchen sink line that was backing up into my tub. This was such a source of anxiety for a week or so. Nate Cervantes was the technician. He was courteous, knowledgeable, and worked clean. He even cleaned up some of the mess the previous guy made a week before. $607 to use a snake with a water jet tip to dislodge all the gunk from the previous resident (and the remaining few straws we placed on the camel's back.) I cook every night, so this was super important and nerve wracking to me. It was a lottle pricey, but worth it to me. The last guy failed to unclog the pipes and suggested a $1400 repipe, and that didn't include having to close the wall back up. That was after 30 minutes of getting nowhere. Nate is a gem and deserves a raise. Thank you so much!
Leaks don't go away. They simply turn into bigger leaks. The difference between a small leak and a large leak is how much damage it does to your home or business. If you observe a leak in your faucet, tub, pipes or even connections with your dishwasher or other appliances, call us right away in order to avoid needles flooding. Most leaks generally need a simple re-piping or a seal replacement. In some cases we may have to repair a tear. But no matter what the nature of the repair is, we'll fix it fast.
After homeowner wrote the negative review technician attempted to contact the homeowner to discusss about the negative review. Since homeowner didn't not answer his phone, tech left a message asking "If he can call technician back to resolve this issue". Five minutes later homeowner is writing on yelp that now the technician is harassing him and he even posted the technician voicemail on yelp. Yelpers please look at the message posted by homeowner and see what part of the message is a harassment? We do our best to keep our customers happy but I guess we cannot please everyone. Read more
Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file.
"We just moved to a new house and Luke did an amazing job installing our home entertainment system. We thought we had a simple TV mounting project, but Luke was able to connect all our equipment (some of which was a bit outdated) so we have one seamless audio/visual system. Plus he was able to fix some errors that Comcast had made and willing to jump in and work on a few other small projects I needed done before the holidays. His price was reasonable and in the week since he performed the work I've had 2 people knowledgeble in contracting or wiring compliment the quality of his work."