Benjamin is the best! Our water heater just up and quit last week; after a quick Yelp! search we saw he was based in our town of Hercules, and he had a 5-star rating. We now know why. After a quick consult, he determined our heater was on warranty and advised us how to deal with the manufacturer for a free part replacement. The part arrived a day later and we scheduled the repair, which took less than an hour. The entire team at Bayz plumbing was courteous, professional, and on-time to the minute. The bill was exactly what they quoted us originally and everything is working great. We can't recommend this crew enough for residential plumbing matters.
TLDR - My $75 American Home Warranty service turned into $200 of repairs when Gary ripped a leaky faucet from my wall and "discovered" that the pipe was misaligned. Like most other people here, I too had the misfortune of being forced to use Neighborhood Plumber due to my home warranty. My service man was Gary and he was very standoffish at first, thinking that I only had minor repairs - garbage disposal service, switching hot and cold faucets and a leaky tub faucet. For the record, he contacted America Home Shield while he was repairing my tub and said it took 30 minutes to reset the garbage disposal (2 minutes) and another 30 minutes to switch the hot and cold faucets (5 minutes) - I would never trust them to do my work again. Then Gary got real "chummy" when he saw an opportunity to make additional money. To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!! Since I already didn't trust Gary, I called AHS to confirm that these would not be covered. While I am doing this, Gary is sitting there cursing at the people who made my house and trying to make me feel like he was on my side. "You really don't want to have pipe tension" "This is the first time in my 15 years that I have seen this" "90% of the time it is a simple fix" Since I am in for at least another $125 and I now don't have a working tub / a gaping hole and burn mark in my bedroom, I tell him to do it right and just repipe. At this point, he retracts (maybe seeing that it would be a lot more work for only $50) and says that we should really just break the tile. I just want the guy out of my house, so I give him the green light on the $125 fix. This "$125 job" takes AT MOST 2 minutes of him tapping away with a screw driver. Then, he asks me to help him move the pipe over with my bare hands while he uses the blow torch on the other side. I end up burning my hands and he fixes it in another 10 minutes. So $125 for 12 minutes - awesome. The cherry on top, is that throughout this whole experience Gary has asked for and used a TON of my household supplies. From the two towels (one of which you can see in the first picture) he used as drop cloths, the windex he used to not burn the wood with his torch, my wire hanger he bent to measure the space and all of the paper towels, tissues and toilet paper he wiped his hands with. I mean ALL of my other contractors brought their own supplies, how unprepared and unprofessional are these people??!! Finally, again trying to be chummy, he says that my upstairs toilet rocks a little and he would hate to see it break and spill sewage. While he can't fix it right now, he HIGHLY recommends that we get a single plumber as our go-to guy so that they can know the history of the home. Sorry Gary, you aren't going to be that guy.
Even the smallest issues with your heating or air conditioning can quickly become an emergency. If your furnace is failing to produce heat, or your air conditioner is blowing hot air, call the air conditioning and heating repair company that you can trust. With emergency service available 24/7 by our trusted technicians, keeping reliable cooling and heating is easy all year long.
When something goes wrong with your plumbing system, speed is essential. The faster you address the problem, the better off you and your wallet will be. Water can quickly cause thousands of dollars in damage. Leaks can soak floors, ceilings and foundations, causing rot and mold that may make your home uninhabitable. Get a direct quote from a professional plumber. Continue Reading
This is the third time I have called upon Master Rooter. The previous two experiences were around 2 years ago, Frank (master plumber) came to the house assessed the situation and repaired it within a timely manner. I say timely, considering what he was up against, with rust and residue cemented around my 30 year old pipes. He went over and beyond to complete the task correctly and kept an upbeat attitude about it. He was honest and informative. And because of this, there was no question when I was in need of plumbing maintenance today as to who I would call. Frank arrived with a smile and ready to work. Plumbing maintenance is no easy task, especially in old homes. Frank immediately found the problem behind the walls and went out of his way to keep the repair at a reasonable cost. There is no question as to who I will call on next time. Frank has proven himself to be honest, thoughtful and willing to educate the customer. His character and work ethic are a testament to the company that he works for. I highly recommend Master Rooter Plumbing. Thank you Frank!
As a plumbing agency serving San Francisco, we repair fixtures and hardware in homes and offices. Our repair services cover sinks, bathtubs, showers and toilets in residential as well as commercial facilities. Whether there’s a need to seal a crack in a basin or adjust the ballcock in a toilet tank, we are capable of getting the job done properly. Our plumbers also provide extended warranties on any parts and labor in the plumbing repair services. Water heaters can be expensive to replace, so count on us to fix minor and major problems in tank less unit.
*Offer valid for one cable drain cleaning per household. Offer not available during holiday hours. Services must be scheduled during normal business hours (Monday – Sunday, 7am – 5pm). Accessible cleanout required. Offer applies to cable service only and excludes toilet auger or Scour Jet® drain services. Not valid on rain or storm drains. Additional services may be purchased at additional cost. Price of additional services will vary depending upon scope of work. Free estimates are provided prior to initiating work. Valid for residential customers only at participating ARS® Network locations. Not valid with any other offers, discounts or prior sales. Coupon required at time of service. Void where prohibited. No cash value. Offer expires 11/30/2018.
"Michael completed an emergency repair for us on a Sunday night-- I wasn't having any luck finding plumbers that could handle an emergency repair. We had a constant stream of water coming out of our main water valve shut off in the house. We couldn't find the outside turn off valve- so we were in trouble. He came out right away, showed us how to turn off the main line into the house (we could find the box, but not the valve to turn off) and then repaired the inside valve. Costs were very reasonable for a Sunday night emergency call. We'll be installing a tankless water heater soon and he will get our business! Highly recommend!!"