This is the third time I have called upon Master Rooter. The previous two experiences were around 2 years ago, Frank (master plumber) came to the house assessed the situation and repaired it within a timely manner. I say timely, considering what he was up against, with rust and residue cemented around my 30 year old pipes. He went over and beyond to complete the task correctly and kept an upbeat attitude about it. He was honest and informative. And because of this, there was no question when I was in need of plumbing maintenance today as to who I would call. Frank arrived with a smile and ready to work. Plumbing maintenance is no easy task, especially in old homes. Frank immediately found the problem behind the walls and went out of his way to keep the repair at a reasonable cost. There is no question as to who I will call on next time. Frank has proven himself to be honest, thoughtful and willing to educate the customer. His character and work ethic are a testament to the company that he works for. I highly recommend Master Rooter Plumbing. Thank you Frank!
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I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for. Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system. Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that. I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded. Its almost a month later and I still have not heard back. I recommend that you try other plumbers if your going to be doing a large project. This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!!
The cherry on top, is that throughout this whole experience Gary has asked for and used a TON of my household supplies. From the two towels (one of which you can see in the first picture) he used as drop cloths, the windex he used to not burn the wood with his torch, my wire hanger he bent to measure the space and all of the paper towels, tissues and toilet paper he wiped his hands with. I mean ALL of my other contractors brought their own supplies, how unprepared and unprofessional are these people??!!
"Michael completed an emergency repair for us on a Sunday night-- I wasn't having any luck finding plumbers that could handle an emergency repair. We had a constant stream of water coming out of our main water valve shut off in the house. We couldn't find the outside turn off valve- so we were in trouble. He came out right away, showed us how to turn off the main line into the house (we could find the box, but not the valve to turn off) and then repaired the inside valve. Costs were very reasonable for a Sunday night emergency call. We'll be installing a tankless water heater soon and he will get our business! Highly recommend!!"
Anyway, Mr. Rooter did the work relatively quickly (it took them longer than they thought due to difficult soil), and their folks were friendly. Everythings better now in drain-town. If Mr. Rooter's price was not 2-3x what it should have been my review would be much better. I feel like (and I guess this is the way some plumbers work) that they charged what they could, not really what it should cost (with profit, of course).
There are few things worse than waiting for a local plumber after being given an 8 hour time window, while your sink is spouting water all over the carpet or your toilet is overflowing. Using the Handy platform, you can arrange an exact time for your plumber to arrive, which means you don’t have to take an entire day off of work to sit around and wait for them. The plumbers on the Handy platform have seen it all and they have the ratings and reviews to prove it. We’ll match the details of your job with a reliable plumber in your area before you know it.
They were called in by American Home Shield, and they wouldn't come for 2 day. When they finally came out they refused to do the work because it was "too clogged, and there was water in the sink". They gave a 250 dollar quote saying AHS wouldn't cover this type of repair. We had AHS send a different plumber and the new plumber was able to get the sink unclogged (we also put baking soda/vinegar down the sink which seemed to help things)
When you are faced with a plumbing emergency, time is of the essence. You don’t want to have to spend time searching for a plumber that is open nights, weekends, and holidays that won’t charge you exorbitant fees for immediate availability to address plumbing emergencies. Roto-Rooter plumbers offer a variety of services around the clock at an affordable price, so you can get the emergency plumbing services you need at a price that won’t break the budget.