We called Mr. Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do.

 We are the plumbing experts of Duncanville Texas. We specialize in both residential and commercial plumbing in 75116, 75137 and 75138. We not only service Duncanville but surrounding cities such as Desoto, Lancaster and Cedar Hill, Texas. We offer FREE estimates always for all new and current customers. We are licensed and insured in the state of TX.
We have had no issues with this sewer.  Adding a recommendation to the scope is not going to look good to a potential buyer.  We ask for the recommendation to be separated out from the bill.  Okay, they can do that.  But, the invoice still shows the reference to the recommendation.  We did not ask for a recommendation, just the scope.  The plumber seemed to understand but referred it to his supervisor.  The supervisor doesn't seem to understand.  All they appear to want is to attach this $5300 to somebody - either us or a potential buyer.  Did I mention that there are no problems with our sewer.  We merely want full disclosure and the buyer can go from there.  This recommendation that Mr. Rooter refuses to remove is a scare tactic that could affect the sale of our house.
This is an updated review.  I am still giving 5 stars for the service I received, but I was not able to get a contractors license number from them (it's not on website or invoice) and do not find them when I search the License Board website.  I had planned on having them bid two larger jobs I have coming up, but without knowing if they are licensed and insured, i would not be able to do that. I emailed them for that information a week ago and have not yet received a response.  This does not, however, in any way change the initial service and good work I received from Jaime.  If I get the information I need, I will update my review and will have them bid my jobs.
Master Rooter Plumbing installs reliable systems and parts. Our contractors stay current on the latest products and trends. We provide reliable recommendations, and offer special promotions to help you save on plumbing service. Schedule an appointment today for plumbing installation in Boise, Eagle, Kuna, Meridian, Nampa, Caldwell, Twin Falls & Burley, ID.
My anxiety level always rises when I get a call after 11pm. Worst case scenario: a family emergency or a sewer backup. When it’s raining hard, guess which one it is? After a couple of nasty nighttime backups, it was time to face reality and get the seweroscopy. The rooter guys put the camera down and discovered a sewer belly, or dip in the sewer line where crap collects; time to replace at least 20′ of our ancient clay main sewer line. We selected 3 firms from Consumers Checkbook to estimate the…
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.
They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.

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