"After calling Denise, Dan C. arrived within 30 min. (by 9:15 PM), diagnosed the problem and called Sean C., who arrived 30 min. I have dealt with Denise & Dan in the past. Sean, has the same attributes to address and complete the problems at hand. I dealt with Jason & Kevin, also. Your people have what it takes to address the plumbing Issues and do quality work, promptly. V.V. looks forward to you handing our Plumbing issues. A satisfied customer. Michael Lawlor, treasurer V.V. Condo Assn. Again, I want to stress their teamwork from Denise thru Dan, Kevin, and Sean."
I think it is rather rude and a bit dishonest for people to not divulge their total fees upfront, an of course we should know to ask. But the normal person wouldn't know the questions to ask until they are burnt once like this, and then there still could be costs for walking up stairs or charge another service call if they need to go somewhere to use the bathroom and come back. THAT ISN'T A QUESTION I WOULD THINK TO ASK.
I chatted online with this company about the problem with pressure of water in my house and then talked to a representative over the phone. When the arrangement for a plumber was done, I expressly asked the representative on costs of the plumber's visit and received an answer that "the initial estimation and assessment of the situation" is free of charge. When the plumber arrived at my house, he immediately asked for $180 for looking at the pipes. I consider this company's approach misleading the public. It is disrespectful to lie right in the beginning to a customer and waste their time. I will avoid this company.
Master Rooter is Denver’s Plumbing and Drain Cleaning Specialists For prompt, reliable, and friendly Denver plumbers, look no further than Master Rooter. Our Denver plumbers have set the bar high when it comes to plumbing services. Our team was founded on the highest standards of reliability and integrity. We are your #1 plumber in Denver, CO. Cleanliness, high standards, and dependability are not commonly associated with plumbers, but it’s the norm at Master Rooter. We specialize in:
Good Morning and I do apologize that you are not satisfied with your service. We would love to have the opportunity to rectify this situation as well as discuss with you what has happened. In order to do so we need a little more information so we can look into this service. Please give us a call at 425-226-4731 or you can email at [email protected] We would need the location of the service to do some further investigation.
This company is a complete rip-off. Called them to rod out sewer line, they charged $317 and an hour later, my basement drain had completely backed up again even worse than it was. He told me there were tree roots in the line, understandable. There are 2 big trees in my front yard. He said he was only able to cut thru a little bit and that it was draining but slowly. He recommended hydro jetting which would cost another $1005 so altogether $1300. I had a clean out installed a few years ago for $1500. How does cleaning a line with a power washer cost almost the same as digging up my front yard, tearing out a bush, and installing new pvc? Will NEVER recommend this company to anyone.