TLDR - My $75 American Home Warranty service turned into $200 of repairs when Gary ripped a leaky faucet from my wall and "discovered" that the pipe was misaligned. Like most other people here, I too had the misfortune of being forced to use Neighborhood Plumber due to my home warranty. My service man was Gary and he was very standoffish at first, thinking that I only had minor repairs - garbage disposal service, switching hot and cold faucets and a leaky tub faucet. For the record, he contacted America Home Shield while he was repairing my tub and said it took 30 minutes to reset the garbage disposal (2 minutes) and another 30 minutes to switch the hot and cold faucets (5 minutes) - I would never trust them to do my work again. Then Gary got real "chummy" when he saw an opportunity to make additional money. To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!! Since I already didn't trust Gary, I called AHS to confirm that these would not be covered. While I am doing this, Gary is sitting there cursing at the people who made my house and trying to make me feel like he was on my side. "You really don't want to have pipe tension" "This is the first time in my 15 years that I have seen this" "90% of the time it is a simple fix" Since I am in for at least another $125 and I now don't have a working tub / a gaping hole and burn mark in my bedroom, I tell him to do it right and just repipe. At this point, he retracts (maybe seeing that it would be a lot more work for only $50) and says that we should really just break the tile. I just want the guy out of my house, so I give him the green light on the $125 fix. This "$125 job" takes AT MOST 2 minutes of him tapping away with a screw driver. Then, he asks me to help him move the pipe over with my bare hands while he uses the blow torch on the other side. I end up burning my hands and he fixes it in another 10 minutes. So $125 for 12 minutes - awesome. The cherry on top, is that throughout this whole experience Gary has asked for and used a TON of my household supplies. From the two towels (one of which you can see in the first picture) he used as drop cloths, the windex he used to not burn the wood with his torch, my wire hanger he bent to measure the space and all of the paper towels, tissues and toilet paper he wiped his hands with. I mean ALL of my other contractors brought their own supplies, how unprepared and unprofessional are these people??!! Finally, again trying to be chummy, he says that my upstairs toilet rocks a little and he would hate to see it break and spill sewage. While he can't fix it right now, he HIGHLY recommends that we get a single plumber as our go-to guy so that they can know the history of the home. Sorry Gary, you aren't going to be that guy.
My called them because my sewer was backed up. They came out and couldn’t clear it by rooting it (Which was successfully done by 2 previous companies in the past 5 years). He told me it would cost $595 (Outrageous). But that money would go towards trying to Water Jetting. $1000. Of course that didn’t work. Then I was told that money would go towards installing a clean out. $4500. After all was said and done they left a large hole in my front yard. Charged me for the first 2 procedures ($595 & $1000) and the $4500. Plus another $1200 that was added to the invoice unknown to us. So they want to charge us $7000 for a job that should of been done for around $250 if they were honest. I highly recommend NOT using Mr. Rooter Plumbing. Save yourself a lot of money and stress.
They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.
Hello I had a plumber do an estimate for me to replace our copper pipes with plastic as we have no existing walls up in our basement yet...pretty basic job... so we figured we could upgrade as we do live in Northern Ontario and it does tend to get quite cold here in the winters.  We dont have any existing problems with our plumbing right now just figured it would be good time to do the job and perhaps change the pipes to 3 quarter inch for faster flow.  Well I never thought in all my life I would get an estimate back that would state $350.00 an hour in labor...yes that is correct $350.00 an hour...estimated 10 hours for the job to be completed.  So he quoted me $3500.00 for labor alone.. not supplies?  Well needless to say I will be happy with my half inch copper pipes and will happily wait for my bathtub to fill up at a slower pace.  Just wanted to know what your thoughts are on this $350.00 an hour quote?  Thank you and enjoy your day.
I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.
A representative came to my home because of sewer problem. He told me they don't do septic tanks and that's the problem then tried to charge me $498 for a visit which took only one hour. He only ran the line, but was unable to fix the problem. After I threaten to report them to the Better Business Council, he reduced the fee to $198. Then, he told me to get a membership which we be $298 and I can get 15% off next service. He then told me to call him after the septic company cleans the tank and he will run a jetser for $950, but he would give me a $15 discount.
Plumbers are skilled professionals who are trained to install and maintain pipes and systems for drinking water, sewage and drainage. They usually have trained through four- to five-year training programs, which include apprenticeships, via trade schools and community colleges. Plumbers’ areas of expertise typically go beyond pipes to include mathematics, blueprint reading, plumbing codes and water distribution. They handle plumbing emergencies, such as broken pipes or clogged drains, and install and maintain everything from a new piping system to a replacement faucet. Plumbers also know how to install bathtubs and showers, toilets, water heaters and dishwashers. Plumbers may work on residential or commercial sites, sometimes designing and laying out a pipe system during construction.
It is possible to prevent tree roots from obstructing sewer lines. Chemicals such as copper sulfate and potassium hydroxide can be used around the sewer line to discourage root intrusion.  Metal or wood barriers can also be installed around the sewer lines to keep them free of root damage. When landscaping, it's best to limit the amount of plants or trees placed in close proximity to sewer lines.

Our professional plumbers know firsthand that fixing your plumbing issue and restoring normalcy to your life means a lot to you and your family. Using state-of-the-art equipment, our master plumbers and trained technicians will diagnose your problem, explain your options and fix your problem —  delivering customer service and quality workmanship for a fair price.
Premier level plumbing solutions are right in your neighborhood. Bud’s Plumbing & Repair Service is your local Evansville, IN plumber specializing in full-service solutions at honest, upfront prices. In fact, we are the only plumbing company in the area offering upfront pricing. This means no surprises at the end! Want to see what your neighbors think of our services? Click here to read their reviews.
I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for. Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system. Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that. I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded. Its almost a month later and I still have not heard back. I recommend that you try other plumbers if your going to be doing a large project. This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
Hello. You're making great decisions today. well done! I arrive with the product instructions downloaded, read and ready with a tool kit custom fit for your needs. Your accurate description prepares us for success! Contact me with any details or info you like. I strive for careful, clean work and great communication with you so I understand your vision and ultimate goal. See you soon! Philip
We have had no issues with this sewer.  Adding a recommendation to the scope is not going to look good to a potential buyer.  We ask for the recommendation to be separated out from the bill.  Okay, they can do that.  But, the invoice still shows the reference to the recommendation.  We did not ask for a recommendation, just the scope.  The plumber seemed to understand but referred it to his supervisor.  The supervisor doesn't seem to understand.  All they appear to want is to attach this $5300 to somebody - either us or a potential buyer.  Did I mention that there are no problems with our sewer.  We merely want full disclosure and the buyer can go from there.  This recommendation that Mr. Rooter refuses to remove is a scare tactic that could affect the sale of our house.
We offer thorough drain cleaning service that completely cleans out your residential or commercial plumbing system. Although there are some superficial drain clogs that you can clear out yourself, most clogged and blocked drains require the work of a professional in order to solve issues with long-term solutions. DIY chemicals are toxic, eat away at your pipes, and rarely solve the real problems. We use eco-safe chemicals that completely clean the inside walls of your pipes and completely get rid of all material-gathering blockage. We clear out all drains in kitchens, bathrooms, tubs, showers, floor drains and other drains.

Since I am in for at least another $125 and I now don't have a working tub / a gaping hole and burn mark in my bedroom, I tell him to do it right and just repipe. At this point, he retracts (maybe seeing that it would be a lot more work for only $50) and says that we should really just break the tile. I just want the guy out of my house, so I give him the green light on the $125 fix. This "$125 job" takes AT MOST 2 minutes of him tapping away with a screw driver. Then, he asks me to help him move the pipe over with my bare hands while he uses the blow torch on the other side. I end up burning my hands and he fixes it in another 10 minutes. So $125 for 12 minutes - awesome.
We deeply apologize that your quote was not followed up on. We value you as a customer and want to be able to provide help with any information needed, and we are very disappointed that this did not happen to your satisfaction. We will have a manager reach out to you to discuss what happened and rectify the situation. We appreciate the honest feedback and will work to better our service in the future. Read more

They were called in by American Home Shield, and they wouldn't come for 2 day.  When they finally came out they refused to do the work because it was "too clogged, and there was water in the sink". They gave a 250 dollar quote saying AHS wouldn't cover this type of repair.  We had AHS send a different plumber and the new plumber was able to get the sink unclogged (we also put baking soda/vinegar down the sink which seemed to help things)

Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger. Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets. If neither type can loosen the pipe blockage, put a plumber's snake to use. Ratchet the snake down the pipe to eliminate any clogs.

They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.

Rooter Plumbing

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