I think it is rather rude and a bit dishonest for people to not divulge their total fees upfront, an of course we should know to ask. But the normal person wouldn't know the questions to ask until they are burnt once like this, and then there still could be costs for walking up stairs or charge another service call if they need to go somewhere to use the bathroom and come back. THAT ISN'T A QUESTION I WOULD THINK TO ASK.

Clogged drains or sewer line backups can wreak havoc on your business, and we know that plumbing emergencies rarely align with business hours. Sudden, unexpected plumbing emergencies can have a serious negative impact on your business—any amount of downtime can result in missed opportunities and the inability to serve your clients, potentially leading to lost revenue. When plumbing emergencies occur at your place of business, you need an emergency plumber you can trust.


Also known as a drain auger, a drain snake is a coiled device around ¼-inch thick. To use a drain snake, put the end into the entrance of the drain. Turn the handle to force the snake deeper, using extra pressure to force it through the bend in the pipe. Keep turning until the snake hits the clog, then either pull the snake and remove the obstruction or force it through. Once the snake is out of the drain, run the water on full blast for a few minutes to ensure the obstruction is completely removed.

Call them out to unstop a kitchen sink drain. First tech arrived, ran a snake machine thru the clean out, said he needed someone else to come out with a water pressure machine, so we waited for them to show up after his other job was done. When he did show up all the man did was put the water hose into the cleanout, flush out the pipe, then they gave me a bill for 583.62. I do not ever recommend using this company, they will rip you off, needless to I'm fighting the bill. Please don't fall victim to this place, pick another plumbing company. No place on earth charges 583.62 for flushing out a drain pipe. This company is cheating and extorting money from its customers.
They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!
11/21/2017 We greatly apologized that we were not able to keep our scheduled appointments with you. We would… We greatly apologized that we were not able to keep our scheduled appointments with you. We would love the opportunity to be able to rectify the situation. We would like to thank you for taking the time to speak to the manager who reached out to you yesterday regarding the situation. Hopefully, we can work with you toward a positive solution going forward. We appreciate the honest feedback, without it we cannot continue to grow and improve as a company. Read more
We stand behind our work with a 100% guarantee. Let us help rid you of your annoying plumbing issues. Our team work fast and professional. If your unable to locate your leaky issue give us a call today. We offer free estimates and advice on what the issue could be. Other plumbers charge for trip fees or service fees just to diagnose your problem. Ours is 100% free. Our rates are affordable and fair. We also offer financing for expensive plumbing issues to help you if money is tight.
What impressed me most was Gary's professionalism and friendliness.  I felt like he went out of his way to accommodate us even under short notice.  He is the definition of customer service and I think I've found our go to plumber.  If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call.  I even recommended him to our NextDoor community.

Thank you for taking the time to provide us with your feedback. We will have a manager reach out to you to discuss what happened. We want to sincerely apologize for the issues with your appointments. We greatly value our customer service and will work diligently to ensure a similar situation does not occur again in the future. While we understand that we, as a company, have faltered, we are appreciative of the opportunity to learn and grow as a company. Read more
Whenever you make a large purchase, you always request a receipt, right? Well, you will want a written warranty for any work or repairs done to the plumbing in your house. You want someone that's doing major maintenance or repair work on your house or commercial building to stand by his or her labor. Before you hire a plumber, ask him or her if they offer written warranties.
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.
“This is the place to go for plumbing problems. We had a water supply line break under the concrete path, and Victor fixed it for us. The work they do is the best by far. We’ve had them repair a few things around the house, and they always do a great job and do it right the first time. In our case, they had a boring machine that put a new pipeline underground and didn’t have to dig up the yard. That in itself was worth it. They are fair and took care of all the details like permits if needed, and if anything else was needed, they took care of it. I’d recommend them for any of your plumbing needs.”
Master Rooter Plumbing offers a complete range of professional plumbing services, ensuring reliable and cost-effective solutions to any challenge. We employ a team of highly trained, dedicated, and regularly updated technicians, who have the experience and access to the state-of-the-art technology to exceed your highest expectations. With accurate diagnosis, installation, repair, and maintenance of your essential plumbing system, Master Rooter Plumbing protects your investment and long-term satisfaction. Established in 1948, Master Rooter Plumbing remains committed to providing honest and ethical service to home and business owners across Southern Idaho.
Johnny Rooter Plumbing Inc. delivers superior service for all your plumbing needs at affordable prices. We are family owned and operated since 1968. All employees are background checked. We guarantee you will be satisfied with our fast, efficient services. You can trust that our knowledgeable and experienced staff will treat you with respect and do the job right. Call or contact us today to schedule a plumbing service appointment.
They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.

Rooter Plumbing

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