Called Mr. Rooter on 11 Dec to request technician to unclog our drain. Technician arrived I explained the kitchen sink, dishwasher and washing machine would not drain and had standing water. He quoted me 200.00 to unclog and I agreed. After about 15 minutes he provided me an update stating that I had a broken pipe under my house. I asked for a quote and he came back with 10,700. Since I was in the middle of planning my Mother's funeral and had company on the way I explained that a temporary fix would have to work for now and I would get back with him later on the broken pipe. I paid him 200.00 and he left. The sink had drained, but the dishwasher and washing machine still had standing water. I turned the sink on and it would not drain.

Thank you for taking the time to provide us with your feedback. We will have a manager reach out to you to discuss what happened. We want to sincerely apologize for the issues with your appointments. We greatly value our customer service and will work diligently to ensure a similar situation does not occur again in the future. While we understand that we, as a company, have faltered, we are appreciative of the opportunity to learn and grow as a company. Read more
To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!!
We discovered a clogged drain that affected our home as well as our rental unit on the first floor. After reading the positive Yelp reviews and Diamond Certified labeling, I contacted Ace Plumbing, who offered to send a plumber almost immediately. Instead, we scheduled an early morning appointment the next day, Ace arrived at the agreed time and promptly diagnosed where the drain was clogged. After just an hour, our problem was resolved! Very professional service and a very positive experience.
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.

The Fluidmaster 400AKRP10 Complete Toilet Repair Kit was The Fluidmaster 400AKRP10 Complete Toilet Repair Kit was designed with performance in mind. The trusted and proven 400A toilet fill valve ensures a quiet and proper fill while the PerforMAX 2 in. Water-Saving Flapper adjusts to maximize water usage with each flush. This complete toilet repair kit also includes a ...  More + Product Details Close
First of all I appreciate all the kind reviews. We went to this customer's house, his tub diverter was not working. Apparently the pipe coming out off the wall for the diverter was under stress. The minute technician touched the diverter without any force it broke in his hand. Tech called and gave the report to American home shield. American home shield denied the call due to improper installation. We gave this customer a fair price to cut the drywall from behind the valve (for access) and correct the issue. Customer agreed and tech proceeded with the repairs. After completing the job techcian started the cleaning process. He asked the homeowner if he could borrow a old towel, so he can clean up nicely. The reason he ask the homeowner for towel, because prior to this job, tech did another job and made his towels dirty and he didn't wanted to use dirty towels to clean the customer's house. I really don't see what's the big issues about it, our customers always appreciated that we clean after our repairs. After technician completed the job, homeowner asked the tech if can also replace his garbage disposal, tech gave him the price and proceeded with replacement. During replacement of the disposal tech noticed that drain pipe need to be modified, he did the modification with no extra charge. If the homeowner was so unhappy with the repairs why he gave the technician extra work to due????
Montgomery County, MD | Kensington, MD (20895) | Chevy Chase, MD (20814, 20817, 20892) | Bethesda, MD (20854, 20814, 20817, 20827, 20818) | Potomac, MD (20854) | Rockville, MD (20850, 20851, 20852, 208153) | North Potomac, MD (20854, 20878) | Gaithersburg, MD (20876, 20878, 20880, 20879, 20877) | Germantown, MD (20874, 20872, 20876) | Clarksburg, MD (20871, 20842, 20841)
Don’t flush floss, tampons, or even so-called “flushable” wipes. They don’t break down like toilet paper does and can come back to haunt you later. “Toilets are more water-efficient now than they were 20 years ago, so there sometimes isn’t enough volume in the flush to force debris down,” says Marcin Wroblewski, president of ExpressRooter Plumbing in Toronto. “An object will get lodged in the trap and cause blockage when waste builds up days later.”
Leaks in your sprinkler system aren’t just annoying. They prevent your system from properly watering your lawn. Our Denver technicians are trained to locate and repair leaks quickly and efficiently. We also fix defective sprinkler heads, clogs, and other issues. In addition, we can winterize your sprinkler system so you won’t have to worry about any problems when the new season starts. With our help, you can have the most beautiful lawn on the block. We are pleased with the role we play in keeping Denver beautiful.
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
We discovered a clogged drain that affected our home as well as our rental unit on the first floor. After reading the positive Yelp reviews and Diamond Certified labeling, I contacted Ace Plumbing, who offered to send a plumber almost immediately. Instead, we scheduled an early morning appointment the next day, Ace arrived at the agreed time and promptly diagnosed where the drain was clogged. After just an hour, our problem was resolved! Very professional service and a very positive experience.
I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!

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