“Aaron C from Mike Counsil Plumbing came last week to fix a leaky sink. It was great working with Aaron who is extremely knowledgeable and courteous. After fixing the sink I told him about a problem we have had with the dishwasher for two years. Every time we ran the dishwasher we had trouble with water leaking from the dishwasher overflow and going into the granite. After examining the system, he found the water from the dishwasher had to go through a 90-degree turn and changed it to a 130-degree turn, thus allowing an easier flow. We have not had the problem since. His expertise was greatly appreciated. I highly recommend Mike Counsil Plumbing and have taken several of the cards to give to friends.”

I had an outside drain plugged up and called Mr. Rooter on a Friday afternoon and they scheduled a service tech the following morning.  Ryan showed up on time, took a look at the issue (tree roots as I suspected) and provided an estimate before starting any work.  Ryan was courteous, professional, and knowledgeable. He took his time to make sure the roots were thoroughly cleaned out which I appreciated.
They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!
Don’t try to repair, replace, or install faulty or broken plumbing equipment on your own. Hire the top plumbers in town to take care of your needs! We’re capable of detecting the source of the issues fast. Trust us to advise you on the most effective solutions custom-tailored to eliminating them. Our Cincinnati plumbing company always comes prepared with the best tools and equipment. We also provide upfront pricing and money-saving deals and specials to keep more money in your pockets.

Good Morning and I do apologize that you are not satisfied with your service.  We would love to have the opportunity to rectify this situation as well as discuss with you what has happened.  In order to do so we need a little more information so we can look into this service.  Please give us a call at 425-226-4731 or you can email at [email protected]  We would need the location of the service to do some further investigation.

Update - I received an apology and gave the company a second chance. The team sent out were friendly, timely and knowledgeable. Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest

Most plumbers wont mess with the septic tank. We deal mostly with components inside the house. Did you have a vent pipe in the yard (often looks like a candy cane made of PVC) before the repair but not after? If all he did was replace the line it shouldn't cause a smell inside the house. All plumbing fixtures inside the house should have properly functioning traps. Those traps would create and maintain a water seal against the sewer gases. You should have at least one vent through the roof to equalize pressures within the drainage system. This prevents positive pressures within the system (caused by fixtures discharging into the lines, ie toilet flush) from pushing gas out through the traps, and negative pressures (the waste in line will pull air behind it like your finger over the end of a straw) from sucking water out of the traps.
I had a clogged main drain pipe. Mr. Rooter came out and unclogged it, but let me know it was going to clog again since all they could do was push through the clog, but not jet the main pipe since we didn't have a "clean out." We got a quote from Mr. Rooter, which seemed high (and was, based on after the fact research), but when the drain clogged a few days later we needed to get the system taken care of, and didn't have time to get other quotes (I tried, but couldn't get anyone else out that day for comparison).
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.

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