Thank you for taking the time to review Mr. Rooter Plumbing. We apologize you are not satisfied with the service you received and we will make sure that a manager reaches out to you within the next 1-2 business days to discuss the concerns you have.  We sincerely hope that together we can figure out a better solution in the future, to achieve 100% customer satisfaction.
My parents are in their middle eightys and my mother is at home with cancer. They live in SaintAugustine Florida.My problem is their two toilets will not flush all the way down the drain. I. have been down there twice to help them but I cannot drive 1200 miles each time they have a problem.So for now I would like to know what I can translate to my father over the phone to remedy this situation. Thank you very much Ray Dupuis.

I call them October 16 because there was water around my house and inside it went through the slab, they said it was going to be 200 so gave them my credit card information, the guy came and shut off the water from where the meter is. Then he said he was coming back the next day to see where the leakage was. October 17 he came and checked the water pressure and said we had a leakage and it was going to be 5500 to replace 65 ft of water line, but we wanted just whatever was close to the house so he said it will be 3300 for 35 ft of water line. He asked for a credit card and I told him that I was going to give him one because the one you used the day before wasnt going to have enough credit but he said I could use the one I already had because the card wasnt going to get charge. That it was only a formality for him to be able to start working the next day. So the same day I checked my credit card statement and they had charge me with 1100.


Hydrojet drain cleaning is a method used to clear sewer lines and drains. With hydrojet drain cleaning, a hose is used to direct a pressurized stream of water into the pipe. This works to clear all clogs, removing any hair, grease, minerals, or other debris that may have accumulated within the pipe. This method of drain cleaning is quick, effective, and safe for the environment.
I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.
“Don’t assume that every Mr. Fix-it advertising his services in the local Pennysaver or on Craigslist is a licensed plumber,” says one New York plumber. There is no national standard for issuing licenses. Some plumbers are licensed by the state, others by the counties they work in. Check with your local city hall or chamber of commerce. They should be able to direct you to the appropriate source for a list of licensed plumbers in your area.
Hi Ginger, We're sorry you had this experience with a plumber in our network. Have you left the review for the company? We encourage homeowners to share their experiences so others have an honest idea of the company they are hiring. If you would like to speak with a rep regarding your concerns please reach out to [email protected] If you have a review you would like to submit please send it to [email protected] or visit this link: http://www.homeadvisor.com/write-a-review/. -HASupport
Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!
My plumbing experience was  to have the plumbing  disconnected under the sink so the counter top and new sink could be installed.  I thought the service  of $115 was high, but usually if there is an additional fees, it is usually rolled into the cost of repairs or labor.  This company also charged 3.75 % for putting it on a credit card, which was not mentioned until I received the invoice in the mail after paying on the phone.
Had my master bath toilet replaced, as I was told it may still have problems if repaired. The plumbers had to leave and go buy a new toilet and then come and instal it. The first quote was 540.00 to repair, or 977.00 to replace. Both were OUTRAGEOUS. After asking to talk to the manager, the instal price was 775.00. Still very high, but better. Would not recommend this company. At least its done.
When you want dependable water heater repair or brand new installation then contact us today. We are the water heater experts in Torrance. We offer brand name standard and tankless water heaters for all home and business owners. We also provide repair and maintenance for your current water heater models both old and modern. With Rhino Rooter Plumbing you feel confident knowing that your new installation or repair will be done right. Talk to a water heater specialist to discover all the different options available to you.
I thought that my sump pump had ended its life and needed to be replaced. The contractor I found through Home Adviser came out the following day and arrived reasonably promptly.  The technician tested the pump and it wasn't responding. He then checked the  breaker panel and all seemed well. However he checked to see if power was reaching the outlet, it wasn't so he tripped some breakers and reset them and the power to my pump came on and the pump works so a replacement wasn't necessary. He charged $75.00 which I think was reasonable for a call-out fee and time spent.
To "fix" my leaky tub faucet he "accidentally" ripped it from the wall which required him to first cut a hole into my newly painted bedroom and reattach a pipe. At this point he "discovered" that the pipe was off center and would require either breaking the tile in my bathroom which would cost me $125 or redirecting the pipes to the correct position, costing me $175 - neither of which would be covered by my warranty. You can see the second picture where he has enlarged the hole AND BURNED A SPOT ON MY WALL!!!
Master Rooter Plumbing installs reliable systems and parts. Our contractors stay current on the latest products and trends. We provide reliable recommendations, and offer special promotions to help you save on plumbing service. Schedule an appointment today for plumbing installation in Boise, Eagle, Kuna, Meridian, Nampa, Caldwell, Twin Falls & Burley, ID.

*Purchase and installation of new water heater required. Valid at participating ARS® Network locations. Not valid for third party, new construction or commercial customers, with any other offers, discounts or prior sales. See service center for details. Coupon required at time of service. Void if copied or transferred and where prohibited. Any other use may constitute fraud. Cash value $.001. Offer expires 11/30/2018.

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My landlord sent this company over to the house and the plumber came in with a hand held snake. He worked on the Drain for over an hour and could not clear it. He left and we had to call another company that used a larger industrial snake. Cleared my drain in 20 minutes. I spent the whole morning at home yesterday and did not get my problem resolved and had to take the day off of work. Such a bummer
Our sewer repair and replacement experts service Baltimore, Washington D.C., Northern Virginia, Delaware and the Philadelphia Area.  The specific counties we service are:  Baltimore County, Howard County, Montgomery County, Prince Georges County, Anne Arundel County, Harford County, Carroll County, Fairfax, New Castle County, Delaware County, Chester County, Stafford County, Fredericksburg County, Fairfax City, Alexandria, Arlington County, Loudon County, Prince William County, Falls Church, Manassas and Cecil County.
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