Thank you so much to Mr. Rooter Plumbing for your great service.  Ken, Jim and Vinny were amazing!!  A job that I have been dreading for a while became inevitable. They were super, very patient with my panic and anxiety, and did excellent work.  And as if that all wasn't enough...they did the job at considerably less cost than what I was expecting/dreading. They did the job for even less than what I was quoted for the work nearly 18 months ago from a competitor!  Thank you so much!
"Called the shop and tried to set up an appointment as soon as I could. The customer service rep said she would put me on the list in case someone became available that day. Dan showed up later that day. Listened to my long story and explained what he was going to do in detail. Was up front and honest with his evaluation, I felt. Kept the work area clean and professional. Did not mind me asking questions. Took time to analyze and suggested preventative maintenance tips. Would recommend M.D.."
Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.
I had Mr. Rooter come out in 2015 and replace a faucet on the exterior of my house. Pierce County requires outside faucets to have to have the anti-siphon faucet. Scott the gentleman that did the repair not only grossly overcharged me for the service, but used the wrong valve. So the next year 2016 it started leaking again and I called and this time Wayne came out and you could see he was obviously frustrated over the poor workmanship from the previous repairperson. He replaced it with the correct valve, only to have it start leaking as well. Unfortunately May 2017, I ended up in the Harrison Medical Center with a ruptured gallbladder and additional medical issue, and forgot to call them with the news that second replacement valve was leaking. So yesterday I called and spoke with a lady at the office, explained the situation, and she said they would come fix it with no problems, seeing as my medical situation. SO, Ben shows up at 5:00 or a little before and informs me it is out of warranty and it would be almost $400 to replace the defective valve. Two valves both around $400 each, and I kid you not it literally takes 10 minutes to do the job as everything is easy access. Mr. Rooter you are not only no sympathetic to a persons situation, but you are running a total scam. I understand the jobs are more than likely averaged out....but you should charge by the job, not the average. As I know the gentleman is a professional, but does not deserve to make $300 off me for a 10 minute job and I am estimating $50 or $60 for the valve at your cost. So the repairperson knew I was mad, and frustrated so he call his boss Jonathan, and their "fair" offer was half price. You as a company are ripping people off. Especially the ones that live paycheck to paycheck and are disabled. I cannot even fathom the elderly whom are a fixed income and something major happens. Now here is the kicker, we use you as out plumbing company for our apartments in Seattle....Well not anymore. Folks I suggest you call around and shop around and do not use these folks.
Before starting any work, we study the issue and perform comprehensive inspections to properly diagnose the problem. Once we have pinpointed the source of the issue, we will discuss your options with you. We try to stick to repairs if possible, and avoid recommending replacements unless your system or unit is extremely outdated. By focusing on repairs instead of replacement, you save money and enjoy an improved plumbing unit for many more years to come.

Benjamin Franklin Plumbing Duncanville is the punctual plumber. We are part of a national network of conscientious, courteous, highly competent plumbing repair specialists. And while you’ll be seeing our trucks and hearing our radio ads coast-to-coast, all Benjamin Franklin Plumbing businesses are locally owned and operated by people who live in your community.
For the past 30+ years, BEST Plumbing Service of Cincinnati has served the area by providing the highest quality plumbing repairs and installations throughout the entire area. Our Cincinnati plumbing company, based in Loveland, takes pride in being a family-owned and locally-operated business. Whether your sewer lines, water lines, faucets, drains or toilets need servicing, our team is equipped with the best knowledge and experience to get the issues fixed fast and quick. Our licensed and experienced plumbers are always on standby when duty calls.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.

Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!

Had my master bath toilet replaced, as I was told it may still have problems if repaired.  The plumbers had to leave and go buy a new toilet and then come and instal it.  The first quote was 540.00 to repair, or 977.00 to replace.  Both were OUTRAGEOUS.  After asking to talk to the manager, the instal price was 775.00. Still very high, but better.  Would not recommend this company.  At least its done.
Most plumbers wont mess with the septic tank. We deal mostly with components inside the house. Did you have a vent pipe in the yard (often looks like a candy cane made of PVC) before the repair but not after? If all he did was replace the line it shouldn't cause a smell inside the house. All plumbing fixtures inside the house should have properly functioning traps. Those traps would create and maintain a water seal against the sewer gases. You should have at least one vent through the roof to equalize pressures within the drainage system. This prevents positive pressures within the system (caused by fixtures discharging into the lines, ie toilet flush) from pushing gas out through the traps, and negative pressures (the waste in line will pull air behind it like your finger over the end of a straw) from sucking water out of the traps.
Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
They came out to my house and I was explaining the situation and said he would have to snake the bathroom toilet, but it would be $ 653.00 just to remove it. I removed it in 3 minutes.  Then I showed him both clean traps,  And again I am removing a little bit a rock from around the clean traps outside.  I paid them for the work preformed and was to have them scope the line the next day , no show , no call. Boooo Bad Service . 2nd Time

Rooter Plumbing Company

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