Where to start...commission based work, which was fine at first. Owner contracts through several low rate property management firms at discounted rates, and then behind the scenes is scalping those rates even more. Even after theyve been agreed to and approved. Caught red handed lowering final price of completed jobs, at the technicians expense. Offers free estimates, and offers zero compensation to the technicians for said estimates, resulting in countless wasted hours not being paid a dime. Oh, and has wonderful online reviews, which the owner pays for. Probably with all the extra money he's stealing from his plumbers. Complete joke, biggest scam ever. Charge big and pay out small.
Update - I received an apology and gave the company a second chance. The team sent out were friendly, timely and knowledgeable. Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!
I am in town to help my  sister who just had a heart valve replaced and was returning home.  She needed a plumber to fix her shower, cold water only, no hot.  After days of calling around I found Mr. Rooter.  They were able to send people, Dale and Dennis, out right away.  They were great!!!  Informed me of what was going on, gave a fair estimate in spite of some additional problems kept to it and took care of the problem.  They were nice, personable, left everything clean and were downright professional.   Use them!!!!!
A representative came to my home because of sewer problem. He told me they don't do septic tanks and that's the problem then tried to charge me $498 for a visit which took only one hour. He only ran the line, but was unable to fix the problem. After I threaten to report them to the Better Business Council, he reduced the fee to $198. Then, he told me to get a membership which we be $298 and I can get 15% off next service. He then told me to call him after the septic company cleans the tank and he will run a jetser for $950, but he would give me a $15 discount. The septic company resolve the issue for $300. Mr. Rooter has already has a bad rating on consumer affairs, but I didn't realize his unethical practices until I called for service.

After going through another company who didn't know much about residential water heaters and basically scammed us I decided to call Bayz plumbing and I wish I called them first.  We called on a weekday during 6 or 7 pm and left a message and Benjamin called us back within minutes after leaving a message.  I told him what our problem was with our heater (Kept having to turn the water heater off and on as the hot water kept turning off all the time and after awhile there was no hot water at all) and he helped us over the phone.  Benjamin came over the next day to look at our Rheem water heater and let us know exactly what was going on and told us to call the company to order the necessary parts.  As soon as the parts came in we had Benjamin come back over to install everything (my husband and I didn't want to try and attempt and possibly fail so why not hire the professional) and he did it so fast! He gave us helpful information so it wouldn't happen again.  I can honestly say that Benjamin at Bayz plumbing was very helpful with useful information and knew exactly what he was talking about! I will recommend Benjamin at Bayz plumbing for their outstanding service and being very honest and not trying to rip us off unlike other companies.
Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file. For $10K I have an allegedly fixed sewer and some paperwork from the city... However, I cannot recommend this company's customer service.
Tired of working with plumbers who show up late or do a haphazard job? Finding a dependable contractor doesn’t have to be difficult. At Rooter MD Plumbing & Heating our local Livonia, MI plumbing, heating and cooling technicians are committed to your safety, comfort, and peace of mind. When you work with us you can expect nothing short of exceptional service – from an accurate diagnosis to careful workmanship to personal attention throughout the service.
I have contacted neighborhood plumber and Rooter company to service my property. I was contacted by… I have contacted neighborhood plumber and Rooter company to service my property. I was contacted by Gary the technician all I could say he was very professional and gave me multiple solutions to my problem. He did solve my problem and I'm very very satisfied with his services and his company I highly recommend neighborhood plumber for any plumbing repairs. I'm especially thankful 2 Gary the technician for his services. Once again I highly recommend the company neighborhood plumber and Rooter. Read more
What impressed me most was Gary's professionalism and friendliness.  I felt like he went out of his way to accommodate us even under short notice.  He is the definition of customer service and I think I've found our go to plumber.  If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call.  I even recommended him to our NextDoor community.

Update - I received an apology and gave the company a second chance. The team sent out were friendly, timely and knowledgeable. Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
They came out to my house and I was explaining the situation and said he would have to snake the bathroom toilet, but it would be $ 653.00 just to remove it. I removed it in 3 minutes.  Then I showed him both clean traps,  And again I am removing a little bit a rock from around the clean traps outside.  I paid them for the work preformed and was to have them scope the line the next day , no show , no call. Boooo Bad Service . 2nd Time
For fast, dependable plumbing service every time, contact Rhino Rooter Plumbing, Southern California's most trusted plumbing company. Our highly trained and knowledgeable staff can handle all of your plumbing needs. Your professional Torrance Plumber is highly trained and available to assist with your plumbing or emergency plumbing needs. This includes everything from plumbing repair, drain de-clogging, leak repairs, sewer and trenchless serves, water-based appliances, gas lines, and other specialized jobs. With our Torrance plumbing company you will receive the highest level of customer service and only top of the line first rate products that are durable and will last for years to come.
We have been around for nearly a century! Established in 1920, Bud’s Plumbing & Repair Service knows the exact needs of Evansville residents and commercial property managers. We know what products work best with certain properties, which solutions will give you the best value for your money, and what you can do to prevent the same problem from recurring.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.
The Handy customer service team is online 24 hours a day, 7 days a week. If you have any concerns either before, during, or after your job, someone will be in contact with you to help make things right. No matter how big or small your job is, we’re confident that you’ll be satisfied by the affordable plumbers on the Handy platform. When you book local plumbing services through Handy, you’re in charge of when the work gets done. And should your situation change, you can always cancel or reschedule your appointment with at least to 24 hours’ notice.
Hello I had a plumber do an estimate for me to replace our copper pipes with plastic as we have no existing walls up in our basement yet...pretty basic job... so we figured we could upgrade as we do live in Northern Ontario and it does tend to get quite cold here in the winters.  We dont have any existing problems with our plumbing right now just figured it would be good time to do the job and perhaps change the pipes to 3 quarter inch for faster flow.  Well I never thought in all my life I would get an estimate back that would state $350.00 an hour in labor...yes that is correct $350.00 an hour...estimated 10 hours for the job to be completed.  So he quoted me $3500.00 for labor alone.. not supplies?  Well needless to say I will be happy with my half inch copper pipes and will happily wait for my bathtub to fill up at a slower pace.  Just wanted to know what your thoughts are on this $350.00 an hour quote?  Thank you and enjoy your day.
11/21/2017 We greatly apologized that we were not able to keep our scheduled appointments with you. We would… We greatly apologized that we were not able to keep our scheduled appointments with you. We would love the opportunity to be able to rectify the situation. We would like to thank you for taking the time to speak to the manager who reached out to you yesterday regarding the situation. Hopefully, we can work with you toward a positive solution going forward. We appreciate the honest feedback, without it we cannot continue to grow and improve as a company. Read more

Sometimes, a repair job isn’t quite enough. When this happens, we offer expert plumbing installation services from our professional plumbing contractors. We strive to offer customers high-quality water heater installation service, water heater replacement, home water filtration installation, and more. We always suggest the most cost-effective repair or installation options to make sure that our solution meets your needs and your budget.
Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.
"Michael completed an emergency repair for us on a Sunday night-- I wasn't having any luck finding plumbers that could handle an emergency repair. We had a constant stream of water coming out of our main water valve shut off in the house. We couldn't find the outside turn off valve- so we were in trouble. He came out right away, showed us how to turn off the main line into the house (we could find the box, but not the valve to turn off) and then repaired the inside valve. Costs were very reasonable for a Sunday night emergency call. We'll be installing a tankless water heater soon and he will get our business! Highly recommend!!"
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