Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file.
I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.
Curtis did an excellent job in identifying the problem and providing a couple solutions. We discussed both and came to a mutual agreement, rather than him explicitly saying this is the only option and charge excessive amount. Curtis was very easy to talk to; even though I had lots of questions he was very professional throughout. He was prompt to the appointment, although I forgot about the time, he reached out and waited until I arrive. I would highly recommend their services for your plumbing needs!
We know that sewer jetting might not be the most glamorous household task, but in order to have clean pipes, we highly recommend sewer cleaning be done from time to time. We use a high pressure water jet at 4200 psi in a 360 degree rotation to completely remove all grease, sludge, dirt, debris, and even tree roots, from the walls of your sewer system. By doing this we can assure that your sewer lines are flowing properly.
This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.
Where to start...commission based work, which was fine at first. Owner contracts through several low rate property management firms at discounted rates, and then behind the scenes is scalping those rates even more. Even after theyve been agreed to and approved. Caught red handed lowering final price of completed jobs, at the technicians expense. Offers free estimates, and offers zero compensation to the technicians for said estimates, resulting in countless wasted hours not being paid a dime. Oh, and has wonderful online reviews, which the owner pays for. Probably with all the extra money he's stealing from his plumbers. Complete joke, biggest scam ever. Charge big and pay out small.
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.