A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
I think it is rather rude and a bit dishonest for people to not divulge their total fees upfront, an of course we should know to ask. But the normal person wouldn't know the questions to ask until they are burnt once like this, and then there still could be costs for walking up stairs or charge another service call if they need to go somewhere to use the bathroom and come back. THAT ISN'T A QUESTION I WOULD THINK TO ASK.
"After calling Denise, Dan C. arrived within 30 min. (by 9:15 PM), diagnosed the problem and called Sean C., who arrived 30 min. I have dealt with Denise & Dan in the past. Sean, has the same attributes to address and complete the problems at hand. I dealt with Jason & Kevin, also. Your people have what it takes to address the plumbing Issues and do quality work, promptly. V.V. looks forward to you handing our Plumbing issues. A satisfied customer. Michael Lawlor, treasurer V.V. Condo Assn. Again, I want to stress their teamwork from Denise thru Dan, Kevin, and Sean."
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.