Hi Ginger, We're sorry you had this experience with a plumber in our network. Have you left the review for the company? We encourage homeowners to share their experiences so others have an honest idea of the company they are hiring. If you would like to speak with a rep regarding your concerns please reach out to [email protected] If you have a review you would like to submit please send it to [email protected] or visit this link: http://www.homeadvisor.com/write-a-review/. -HASupport
I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for. Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system. Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that. I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded. Its almost a month later and I still have not heard back. I recommend that you try other plumbers if your going to be doing a large project. This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
A representative came to my home because of sewer problem. He told me they don't do septic tanks and that's the problem then tried to charge me $498 for a visit which took only one hour. He only ran the line, but was unable to fix the problem. After I threaten to report them to the Better Business Council, he reduced the fee to $198. Then, he told me to get a membership which we be $298 and I can get 15% off next service. He then told me to call him after the septic company cleans the tank and he will run a jetser for $950, but he would give me a $15 discount. The septic company resolve the issue for $300. Mr. Rooter has already has a bad rating on consumer affairs, but I didn't realize his unethical practices until I called for service.

I have never used another plumbing service other than Almighty Rooter because they are the best. When you call in for service they actually know you, and your company. They know my name now whenever I call. They are ready to work within 24 hours after a call, and they do good work. Their tech guys are nice and professional, but at the same time they make you feel comfortable. They are wonderful!

You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.

Started to install a toilet tank repair kit on a Saturday morning but ran into trouble with trying to remove rusted bolts. Called Mr. Rooter and had to pay $100 upfront to have a tech come to the house. Told me it would cost $700 dollars to fix the toilet. I didn't want to lose the first $100 so I agreed. He used the repair kit I bought at Home Depot, didn't subtract the cost from the bill, and they email you the receipt which is not itemized. Came home Tuesday and the toilet was leaking from the bolts that hold the tank to the bowl. Called at 2 PM and no return call the rest of the day. Called again at 4 AM Wednesday morning and waiting for someone to come back and fix it. Wish I had read the reviews here before I called them.
I had problems with my drain lines nothing in the house was working. It was backing up. I called the… I had problems with my drain lines nothing in the house was working. It was backing up. I called the neighborhood plumber and then I was contacted by Gary. He was at my property second time but I was relieved that he arrived . He spent about 4 hours then proceeded explaining everything to me step by step. Then I agree to the pricing and we proceeded forward all I have to say that I'm very satisfied with his knowledge, and detail to his workmanship all I have to say if anybody needs sewer line he's the guy for you. Don't even think twice call this people. Ps thank you Gary from neighborhood plumber for doing a great job once again I'm extremely satisfied. Read more
What impressed me most was Gary's professionalism and friendliness.  I felt like he went out of his way to accommodate us even under short notice.  He is the definition of customer service and I think I've found our go to plumber.  If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call.  I even recommended him to our NextDoor community.
Mr. Rooter is a locally owned & family operated plumbing company in Seattle, WA. All of our staff is highly trained and experienced to handle any and all of your plumbing, sewer and drain cleaning needs, from the friendly and helpful operators to the licensed & professional plumbers, you can count on the team at Mr. Rooter. Whether you are experiencing a residential or commercial issue, anything from a complex task of re-piping to the common toilet repair need, you can rest assured that our technicians are your local experts in getting your problem resolved right the first time. Plumbing problems? No problem. Call Mr. Rooter now for fast, friendly & professional service you can count on.

When water doesn’t stay where it’s supposed to, our Duncanville water damage restoration crews are at-the-ready to handle flooded basements, broken pipes, overflowing tubs and toilets, heavy rains, sewer line backups and other water issues. Roto-Rooter’s IICRC certified water cleanup professionals are available 24 hours a day, 365 days a year and will respond quickly to minimize damage to your property.
Call them out to unstop a kitchen sink drain. First tech arrived, ran a snake machine thru the clean out, said he needed someone else to come out with a water pressure machine, so we waited for them to show up after his other job was done. When he did show up all the man did was put the water hose into the cleanout, flush out the pipe, then they gave me a bill for 583.62. I do not ever recommend using this company, they will rip you off, needless to I'm fighting the bill. Please don't fall victim to this place, pick another plumbing company. No place on earth charges 583.62 for flushing out a drain pipe. This company is cheating and extorting money from its customers.
Benjamin Franklin Plumbing Duncanville is the punctual plumber. We are part of a national network of conscientious, courteous, highly competent plumbing repair specialists. And while you’ll be seeing our trucks and hearing our radio ads coast-to-coast, all Benjamin Franklin Plumbing businesses are locally owned and operated by people who live in your community.
Now, my personal rant.  Listening to their male centric misogynistic phone hold advertising is disgusting.  Even though my husband handled this issue, I'm a trades woman and am skilled in construction and know more than average.  Why Mr. Rooter doesn't supply their plumbers with a screw extractor or the skills required to simply remove a stripped screw is beyond me... Why the company can't provide a simple scoping of the line without an upsell is frustrating.  We will not recommend their services or use them in the future.
If you want a handyman to install a faucet or fixture you picked up at Home Depot or Lowes, Benjamin is not your guy.  If you want someone who cares about quality and the craft of plumbing, I highly recommend Bayz.  Benjamin is prompt, friendly, and does his work with pride.  For example, he received the wrong soap dispenser to go with our new kitchen faucet.  Honestly, I wouldn't have noticed it.  But Benjamin took the time to call me, and arrange to make it right the next day.  I wish everyone cared as much about his/her work.  Highly recommended!
Update - I received an apology and gave the company a second chance. The team sent out were friendly, timely and knowledgeable. Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest

Had my master bath toilet replaced, as I was told it may still have problems if repaired.  The plumbers had to leave and go buy a new toilet and then come and instal it.  The first quote was 540.00 to repair, or 977.00 to replace.  Both were OUTRAGEOUS.  After asking to talk to the manager, the instal price was 775.00. Still very high, but better.  Would not recommend this company.  At least its done.
JAG PLUMBING PRODUCTS is very pleased to partner JAG PLUMBING PRODUCTS is very pleased to partner with BRIGGS Plumbing Products USA to act as the direct distributor of the prestigious BRIGGS and Sayco Brand line of Repair Parts. This 2-pack of Toilet tank flappers are the exact replacement required to fix your BRIGGS Toilet. JAG PLUMBING PRODUCTS strives ...  More + Product Details Close 

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