I had another lady who said she wanted to run to the grocery store to get some coffee to make for me and my guys while we were installing her new kitchen. She said she was just gonna run to the store and asked if we wouldn’t mind keeping an eye out for her one-year-old daughter who was sleeping at the time. We said fine, but she ended up not returning until four hours later. The kid was screaming her head off and we didn’t know what to do. We tried holding her. We didn’t know if she was hungry or what to feed her. She just kept crying.
Using corrosive chemicals to dissolve a clog is like throwing a grenade down a gopher hole. Instead, Wroblewski recommends flushing your drains weekly with a half cup of baking soda and one cup of vinegar. Let it fizz in the drain for ten minutes, then pour in four cups of boiling water. Find out about the plumbing nightmares that will make you cringe.
The plumber sent to service our water heater and our toilet that had a clog and was running water helped us out immensely. They even got the remodeling job done for the plumbing in my mom's house. It was as simple as leaving a message to their hotline and the service was scheduled right away. We had an easy time communicating our concerns with SG1 Plumber and their quick response lead to action. My parents didn't need to wait that long to have their problematic plumbing fixed.
I had another lady who said she wanted to run to the grocery store to get some coffee to make for me and my guys while we were installing her new kitchen. She said she was just gonna run to the store and asked if we wouldn’t mind keeping an eye out for her one-year-old daughter who was sleeping at the time. We said fine, but she ended up not returning until four hours later. The kid was screaming her head off and we didn’t know what to do. We tried holding her. We didn’t know if she was hungry or what to feed her. She just kept crying.

Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!


I contacted Mr Rooter to give me an estimate on a new tankless water heater I was looking for.  Trevor came out, and he was the nicest guy and we went over all the details and information, and he told me he would give me quotes on two different systems, and I never got the quote on the second system.  Their office followed up a couple times, and i had to ask for the model number for the Rinnai they were going to use, and i got all of that.   I got the estimate from Tracie Hawkins in their office and i responded back to her e mail, the same day, asking for them to give me another estimate with the same Rinnai Water heater that i had been quoted with from other installers, and she never responded.  Its almost a month later and I still have not heard back.  I recommend that you try other plumbers if your going to be doing a large project.  This was a $6000 plus project, i would have thought they might have had a little more interest in getting the job.
7/30/2018 This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different… This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different franchise than Mr. Rooter in Western Washington. They are a separate company from us and not affiliated with our company outside of the name. We have referred his concerns to the correct franchise and they will be contacting the customer. Read more
We had a clogged tub the day before NYE, they sent a plumber out to unclog the tub precharged $65 for coming out. He gave us the price of $310 for the job. The plumber's machine broke while trying to unclog the tub. The plumber quickly left after notifying us his machine broke. He said someone else would come. They told me it would be a few hours before someone could come. We were leaving for holiday weekend so we had to reschedule for the following Wednesday. We had to wait all morning but a second plumber came unclogged the tub and we paid their fee of the remaining balance of 245. 3 days later it was clogged again, we called again and were told that the last plumber that was there had to be the one to come out if not they would have to charge us all over again.
I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.
This is an updated review. I am still giving 5 stars for the service I received, but I was not able to get a contractors license number from them (it's not on website or invoice) and do not find them when I search the License Board website. I had planned on having them bid two larger jobs I have coming up, but without knowing if they are licensed and insured, i would not be able to do that. I emailed them for that information a week ago and have not yet received a response. This does not, however, in any way change the initial service and good work I received from Jaime. If I get the information I need, I will update my review and will have them bid my jobs.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.

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