Our preschool was in a bind with a clogged toilet and our typical plumber was busy so we took a chance with mr. rooter. They charged us 3 times what we typically pay, screwed the toilet bolts too tight and broke the flange but didn't notice at the time. For a month, we had a slow leak that finally became apparent and when we asked them to come back out, they admitted that the last technician broke the flange but "now this was a bigger problem that will need the floor torn up to fix, would you like a quote to fix it?" No thank you, I would not like an overpriced estimate to fix the mistake you previously made. Somehow, O'neil plumbing pulled through again without tearing the floor up to fix this mistake made by Mr. Rooter. Never again
11/21/2017 We greatly apologized that we were not able to keep our scheduled appointments with you. We would… We greatly apologized that we were not able to keep our scheduled appointments with you. We would love the opportunity to be able to rectify the situation. We would like to thank you for taking the time to speak to the manager who reached out to you yesterday regarding the situation. Hopefully, we can work with you toward a positive solution going forward. We appreciate the honest feedback, without it we cannot continue to grow and improve as a company. Read more
We had scheduled this company to come look at and replace our drum trap last week Saturday between… We had scheduled this company to come look at and replace our drum trap last week Saturday between 10am-2pm. They called around 12pm and said that they were behind schedule and short staffed and couldn't make it. They said they would reschedule the work for the following Saturday. Today is that rescheduled Saturday and they called saying they would arrive around 11:30am. They called back and said they were running behind again and it would be more like 12:30-1pm. They called back again and said the worker looked at the pictures and isn't comfortable doing the work. What a run around, what a waste of our time, what a joke. Poorly managed company. Read more
With experience and expertise, your local plumbers will be able to inspect your plumbing repairs and fixtures and identify where any problems may have originated. With the right tools on hand, they’ll be able to fix the problem, right there and then. If your water heater has triggered a full-blown flood, they’ll know exactly how and where to shut off the water supply. Should the flood be the result of a burst pipe, they’ll be able to change it before it can do any additional damage. Expert, cheap, and local plumbers know a lot about their craft that we do not, and the Handy platform gives you the opportunity to book them and benefit from their knowledge and ability.
What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.
From start to finish they were responsible, thorough, friendly, quick to diagnose the problem, and Harry helped me to understand what had happened and what needed to be done-and they were able to fix it the first time around. I have since used them for all my residence & business plumbing needs for small & large projects and every time their service is SUPERB. Friendly team, affordable, quick, knowledgeable, and trustworthy. Neighborhood Plumber & Rooter is great. I recommend them highly and am certain you will be as pleased as I was!
I used Go Green Express Home Services for a minor plastic pipe repair under my kitchen sink...The worker did a great job fixing this minor pipe plastic pipe repair( my original pipe was too short and he needed to extended the pipe and then reconnect). It took him less than 10 minutes to fix. I was first quoted $125 +tax but when the worker went to his truck and spoke to whoever he spoke to at the office, the price rose to $155.10 +tax for a total of $167.10...I thought that was a little too high. Will I use this company again, I Don't Know. It would be helpful if they would have a set price list for jobs (minor repairs, Major repairs etc...), then you as the consumer can see beforehand what the cost maybe and work from there with the company. Minor repairs, Major repairs this company should at least have a set-price list. ..The worker was great and efficient and did a good job on the repair but their prices are a bit costly. And yes, I did write this in their review.
Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
Hello, long story. Toilet line stopped up two years ago. A company used high pressure water to clean line. Didnt work. Came back a second time with a plummer. Spouse was told that the line had collapsed, filled with rocks or tiles. Plummer then disconnected that line put in a second line, punched a hole in my tank, fed the new line in that hole. Now two years later, each heavy rain brings a strong sewer smell into the house. Found out later that there were no rocks or tiles in original line, only a large calcium build up over 25 years that had clogged the original line. I do not know if when the new line was put in, the old line was closed properly or if either line was or should be vented? I would like the original line reconnected and the newer line just removed. I plan then to repair the hole in septic tank where the new line entered with tar or concete. I need someone to fix my smelly home.
Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!
Anyway, Mr. Rooter did the work relatively quickly (it took them longer than they thought due to difficult soil), and their folks were friendly. Everythings better now in drain-town. If Mr. Rooter's price was not 2-3x what it should have been my review would be much better. I feel like (and I guess this is the way some plumbers work) that they charged what they could, not really what it should cost (with profit, of course).
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Mr. Rooter® Plumbing is the go-to plumber for homeowners across the country. Why? Our plumbing contractors provide courteous, friendly, affordable, and effective residential plumbing services. We take our mission to exceed our customers’ expectations seriously! From on-time arrivals to licensed and certified plumbing experts, we make sure homeowners are getting the very best plumbing services. You can have total peace of mind and confidence when you call on us! We stand behind our work and go the extra mile to get the job done quickly so you can get back to enjoying your home.
Don’t try to repair, replace, or install faulty or broken plumbing equipment on your own. Hire the top plumbers in town to take care of your needs! We’re capable of detecting the source of the issues fast. Trust us to advise you on the most effective solutions custom-tailored to eliminating them. Our Cincinnati plumbing company always comes prepared with the best tools and equipment. We also provide upfront pricing and money-saving deals and specials to keep more money in your pockets.
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Since I already didn't trust Gary, I called AHS to confirm that these would not be covered. While I am doing this, Gary is sitting there cursing at the people who made my house and trying to make me feel like he was on my side. "You really don't want to have pipe tension" "This is the first time in my 15 years that I have seen this" "90% of the time it is a simple fix"
Sometimes a faucet leak can be stopped by replacing the rubber washer at the end of a faucet stem or cartridge. This is a more common repair on older fixtures when things were built to last and designed to be able to be maintained. Other times the whole stem or cartridge needs replacement or the bibb seat deeper back into the fixture needs replacement. That leads to matching up the right components and often times making a trip to the hardware store or plumbing supply house necessary due to the many varieties, makes and models of faucets. My advice is to make sure your Plumber has faucet repair kit on their truck before having them come out to assess the issue.
Neighborhood Plumber & Rooter is awesome! I had a leaking water heater and submitted a claim to my home warranty service in the morning. A few hours later, Gary called and said he was in the area and could come by, but I was already at work. We made a tentative plan for him to come by in the afternoon if his schedule permitted, which fortunately it did. He was able to fix the problem with no issues. What impressed me most was Gary's professionalism and friendliness. I felt like he went out of his way to accommodate us even under short notice. He is the definition of customer service and I think I've found our go to plumber. If you're looking for friendly and honest service, make sure you give Gary at Neighborhood Plumber & Rooter a call. I even recommended him to our NextDoor community.